Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Wooly Learning, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Unenforceable provisions
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Notice
Wooly Learning, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Wooly Learning, Inc.. Notices may be sent in the event of specials, sales, backorders, delays, etc. Though we pride ourselves on same day shipping, order processing may take up to 48 hours. Backordered items may take 7-10 days to ship out.

Acceptable Use
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Wooly Learning, Inc. licensed employee, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

Indemnification
You agree to indemnify, defend, and hold harmless Wooly Learning, Inc., its directors, officers, employees, agents, contractors, licensors, licenses, and suppliers, and successors, and assigns of each (collectively the "Service Providers") from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet account.

Choice of Law and Dispute Resolution
Your use of this website and all disputes between you and Wooly Learning, Inc. directly or indirectly arising out of or relating to the website, representations or statements made by Señor Wooly, or Señor Wooly products (whether purchased via the website or otherwise) shall be governed in all respects by the laws of the state of Illinois, United States of America, without regard to its choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods or other law. Any dispute arising out of or relating to the website, representations or statements made by Señor Wooly, or Señor Wooly products (whether purchased via the website or otherwise) shall be subject to binding arbitration to take place in Chicago, Illinois, pursuant to the rules of the American Arbitration Association. To the extent that the foregoing arbitration provision may be held void or unenforceable, the exclusive forum and venue for all such disputes shall be the state and federal courts for Cook County, Illinois. Any cause of action or claim you may have with respect to the website, representations or statements made by Señor Wooly, or Señor Wooly products must be commenced within one (1) year after the claim or cause of action arises. Señor Wooly's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Señor Wooly may assign its rights and duties under this Agreement to any party at any time without notice to you.

Return and Refund Policy for 1-Year License
We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you must contact us by email to request a return within (7) days of receiving the item to receive authorization to return the item. Items returned without authorization will not be accepted and returned to sender.

1. Eligibility for a Full Refund:

• If you are not entirely satisfied with your purchase, you can request a full refund within 14 days (2 weeks) from the date of purchase.
• To be eligible for a full refund, you must submit your request within the 14-day window.

2. Prorated Refunds:

• If you request a refund after the initial 14 days but before 25% of your subscription term has passed, your refund will be prorated based on the remaining time in your subscription term.
• For a 1-year license, you have up to 3 months to request a prorated refund.
• For multi-year licenses, you have up to 25% of the total subscription term to request a refund. For example, if you have a 4-year license, you may request a prorated refund within the first year.
• Refunds will be calculated based on the remaining months (or partial months) of the subscription term. A 5% processing fee, based on the original purchase price, will be applied to all prorated refunds.

3. No Refunds After 25% of the Subscription Term:

• Please note that no refunds will be processed for requests made after 25% of the subscription term, regardless of the circumstances.

4. How to Request a Refund:

• To request a refund, please contact our customer service team at [email protected]. Provide your purchase details, reason for the refund, and any other relevant information.
• Our team will review your request and process it accordingly.

Return and Refund Policy for Physical Products
We want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason, you must contact us by email to request a return within (7) days of receiving the item to receive authorization to return the item. Items returned without authorization will not be accepted and returned to sender.

Refunds for items that are defective or that were not described accurately will include both the incoming and outgoing shipping charges. However, buyers returning items because of buyer's remorse will be refunded the purchase price but neither the incoming or outgoing shipping charges. Returned items must be returned in similar packaging and via the same shipping method by which it was shipped to the customer. Items returned are to be in the same condition as when they were sold and shipped or this guarantee is void.

A copy of the original sales invoice must accompany all returns with the return authorization number printed in plain sight. All returns should be shipped with sufficient postage and insurance for the buyer's protection. If items are not returned as per the above, the item will be returned to sender and no refund will be issued.

In order for any monetary or store credit to be given, the item being returned cannot show any signs of being used.